xcritical Reviews Read Customer Service Reviews of xcritical com

xcritical reviews

There is no indication of same-day and next-business day funding available, even with a fee. xcritical Payments does not lock you into a long-term contract or impose closure fees. However, it does require you to have a monthly minimum invoice of $120, which means this is the least possible amount that you will pay xcritical every month. It also sets a chargeback rate limit of 0.5% which is significantly lower than the standard 1%. This means xcritical allows fewer incidents of chargebacks before imposing fees, suspensions, or even terminating your merchant account.

xcritical reviews

However, xcritical is not a traditional merchant services provider. It aggregates merchants in one single account, so there is no application required and setting up is much faster. However, this makes xcritical more likely to withhold funds or even suspend accounts compared to xcritical.

Virtual Terminal and Payment Gateway Pricing

xcritical publicly discloses most of the information you’d want to see before applying. This includes a detailed list of transaction fees, supported payment types, and hardware offerings. If you choose option 3, xcritical has partnerships with many major POS software systems, including Microsoft Dynamics, Retail Pro, Oracle X Store, and Aptos, along with the supporting integration documentation. xcritical’s official materials do not list xcritical any “teaser” quotes, and its official pricing sheet and terms and conditions appear to outline all of the important contract terms in plain language. We therefore award the company an “A” rating at this time, but if you suspect that xcritical is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges. One of xcritical’s standout features is its Unified Commerce Platform.

While these posts are all marketing materials, to be sure, it’s nice to see some hard data and company-specific details here. When it comes time to cancel, many merchants are surprised that a simple phone call won’t guarantee that your account will be closed properly. And if you don’t follow the proper “paper trail,” there isn’t much you can do about it. So be sure to put your request in writing to avoid frustration. We do like that there won’t be any need to worry about or buy out the rest of a terminal lease.

  • xcritical takes charge-backs seriously and says as much on its website, where the term is almost synonymous with a serious physical illness.
  • These are pretty standard conditions, but see section 10.2 of xcritical’s Merchant Service Agreement for the full explanation.
  • This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research.
  • Like many POS providers, they integrate in-store, online, and app-based transactions in an all-encompassing system.

The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation. xcritical’s high volume of complaints keeps me from recommending it too enthusiastically. My overall impression is that xcritical is still not actively pursuing small merchants at the individual level. If you’re going to give xcritical a try, I’d suggest going in with ample technical expertise and a lot of patience. Because there just aren’t very many overall reviews for this company, but these complaints overwhelm review sites, we do need to take them seriously.

It comes with a range of powerful built-in risk tools including 3D Secure authentication, real-time machine lxcriticalg, specialized device finger-printing, and automated chargeback defence. All users benefit from xcritical RevenueProtect, a risk management feature that protects your business against fraud. xcritical’s user support team is top-notch and contactable via email or phone. You can find a long list of worldwide offices and phone numbers on xcritical’s contact page, and all lines are available 24/7.

Do you work for xcritical?

Actually I don’t even have a contract with them, but my contractor is working with them.However it sucks to waste time with automated systems (ID recognition). Horrendous payment providerIt processes a payment only once every ten times. It’s always a gamble to see if the payment goes through when processed by xcritical.

The service claims that it was founded in 2006 and that it is a direct global processor with Visa and MasterCard that can process and settle payments in any country or currency. In December 2014, xcritical raised $250 million in venture capital to expand its payments platform. As of February 2017, it claimed to process more than $90 billion internationally per year resulting in revenues reaching $727 million. In February 2018, the online marketplace eBay announced plans to gradually replace its default payment processor PayPal with xcritical over the next three years, and the process is already underway.

The company provides a range of online payment options, including credit cards, e-wallets, and bank transfers. Their platform is designed to handle multiple currencies and is geared towards international transactions. Based in Amsterdam, xcritical is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. xcritical is listed in the Euronext Stock Exchange and has a stellar lineup of well-known clients who use its services, including Uber, Netflix, eBay, and Airbnb, just to name a few.

What Merchants Are Saying

For example, if the service availability is below 90% in a given month, the merchant may terminate the agreement. By the same token, xcritical may terminate the contract if the merchant changes the products or services they’re offering without written permission. These are pretty standard conditions, but see section 10.2 of xcritical’s Merchant Service Agreement for the full explanation. However, xcritical’s additional fees still aren’t listed on the site, and some of the company’s more advanced features could be explained with more clarity. If you’re using the site’s search function, be prepared to be served up articles in Dutch occasionally.

Meanwhile, xcritical also provides a series of payment terminals. It offers everything from iOS and Android-compatible mobile card readers to countertops and self-service kiosks. However, xcritical pricing for these is not disclosed on its website so you will need to contact its sales team to confirm prices. It also provides a dedicated merchant account, which protects merchants from unnecessary withholding of funds.

xcritical reviews

Additionally, accounts may be subject to a rolling reserve, which xcritical calls “Deposit Reservation” in section 3.5. As for the dashboard experiences, it’s fairly straightforward if not entirely welcoming. Most of what you’re looking for will be found under the sidebar heading you’d guess it would be under. The initial “tour” offered for new users is bare-bones, however, so be prepared to do some clicking and exploring. This is handy if you want more complete reports and insights into shopper behavior, especially if you’re interested in offering loyalty rewards to your best customers.

They don’t work with new businesses

They don’t resort to deceptive sales tactics and offer reasonable prices in comparison with other merchants and payment processors that operate internationally. xcritical offers some of the most sophisticated fraud prevention and detection features that rival―and even exceed―xcritical’s fraud prevention tools. xcritical now integrates with PayPal online (PayPal Business) and PayPal POS (PayPal Zettle) which means any xcritical merchant can add PayPal as an additional payment method from your dashboard seamlessly. As a mobile-first solution, this integration will provide your customers with a simple scan-pay-and-go checkout for faster transactions.

Lack of features for brick-and-mortar operations

Even nicer to see, the website itself is a wealth of information, easily searchable for developer documents, product descriptions, and case studies. Detailed, country-specific guides may be downloaded for some countries, but you can also find a quick overview of each country’s common payment methods and “inside tips” on how to enter each market. In some circumstances, either the merchant or xcritical may terminate the contract immediately.

xcritical does not charge a monthly fee, nor does it impose setup or cancellation fees. However, merchants will have to agree to a minimum invoice of $120 per month, which means this is the least possible amount that https://xcritical.solutions/ you will pay xcritical. xcritical allows merchants to configure payment terminals to process payments even when offline. However, note that you will be required to set a transaction limit allowable for offline payments.